Have you ever bought a product or hired a company and said, “May I have lousy service, please? I’d like to be frustrated by the experience of doing business with you.” Doubtful.

We’ve all experienced lousy service – whether that’s due to long lines at the checkout, a botched order at a restaurant, over promises that were under delivered, or just a crummy attitude. Certainly nothing you’d ask for.

However, “good” service should be an expectation. And, depending on the product and the price, you have higher and lower definitions of “good.” For example, you do not have the same expectation at a fast food restaurant as you would a fine dining establishment. You pay more and expect more. You pay less and expect less. A real estate transaction is a pretty high priced item, so the expectation should be high.

That being said, telling  prospective clients that I pride myself on my “service,” is not a differentiation. It’s an expectation. However, demonstrating good service can make all the difference in the world.  
 

Jimmy and Yunhui Lee

It was an absolute pleasure to have Andrea  as our agent.  She was very professional and thoroughly explained all steps and the process of selling our home.  The marketing materials were top notch and she provided good online exposure for our home.  Andrea sold our home during one of the worst market conditions, but at good price.  We will definitely use Andrea again.

Angie Voss

After deciding it was time to purchase my first home, the next major decision was choosing a real estate agent. When I met Andrea Brooks I knew she would be the one who would help me with all my home-buying needs. Her knowledge, patience, attitude, and willingness to help made my experience easier than I imagined. It didn’t matter how many questions I asked, she always responded. I am totally pleased with my home and the process in buying it thanks to Andrea. If you are looking for the greatest experience in purchasing a home, I recommend Andrea Brooks. You won’t regret it! 

Brent and Judy Appel

Andrea and I worked together to find just the right home for my husband and I.  It took some time, but Andrea was as patient as possible with me.  Her generosity of time, her professionalism, and her attention to detail are what you can expect when working with her.  Being new to the Dallas area, I especially appreciated her helping me narrow down the exact and convenient location within our price range.  She will make herself available to you with no long waits for returned calls etc.  You can't go wrong working with this Real Estate Sales Person!!! 

Louis Erskine

Andrea was a tremendous asset to me during my home search and subsequent purchase of a home. She learned what was important to me and truly partnered with me to screen the unwanted homes, narrow our focus and make arrangements to tour those that fit my expectations. She is professional, accommodating and very helpful. I enjoyed the experience and would recommend her highly.

K. Acosta
 Andrea Brooks was my real estate agent when I purchased a home recently in the McKinney area. This particular home buying experience was different from the past 3 because it was the first time I was purchasing as a single Dad. Andrea made the experience memorable because she was flexible, very kind, enthusiastic, and clearly passionate about what she does.   She was very knowledgeable and helped me focus on my target homes but also pointed out flaws and numerous other things during our visits. She recommended an experienced inspector who did a great job!  During the contract, repair list was used to negotiate our final purchase price giving Andrea the leverage to diplomatically and professionally fight for a fair deal. Overall, I was extremely pleased with Andrea’s professional and personal handling of my buying experience and would happily recommend her services.
 
K Acosta and Family
Proud Homeowner

Deb Purcell

I met Andrea Brooks during an open house she was having for one of her listed properties.  I was getting ready to list my home for sale, but had some questions about pricing and the process.  Within a couple of hours she e-mailed market analysis information to me.  I was impressed by her professionalism, real estate knowledge, experience, and quick response time so I chose her to help me sell my home and purchase another. 

 Andrea was extremely helpful in each step of the buying and selling processes.  Her marketing materials and online exposure are fantastic.  She knows how to showcase a home for selling, negotiate, and will make sure every detail is handled all the way through closing.  Andrea also made the home-buying process extremely smooth from the home search to the closing table.  She responds quickly and brings a wealth of expertise and skill to her clients.  I will definitely use her in the future, and highly recommend her to anyone who is buying or selling a home! 

Jeff and Liz Turner

 Andrea helped us sell our home.  She priced it competitively and we not only showed our home nearly a dozen times in the first 10 days, we also received two excellent offers to consider.  

She also helped us buy. After only a few homes, she instinctively narrowed our preferences and helped us find the home of our dreams. She knows this market and her expertise in evaluating our needs as clients surpassed even our high expectations. She made the transaction seamless and communicated often with us throughout the process. Her enthusiasm and passion for helping clients is evident in all that she does. We highly recommend using Andrea Brooks as your next real estate agent!

Drs. M. Mahatma and S. Dharma

Ms Brooks was extremely prompt, thorough and professional in all aspects of our real estate transaction.  She was always accessible and helped us quickly and efficiently with the inspections and the paper work.  She is our number one choice among real estate agents in the metroplex.

Ron Burton

Andrea was the perfect choice as my real estate agent when I decided to sell my home. I was provided all the information on our initial meeting that helped me understand the complete process of selling my home.  She answered my questions promptly throughout the process and handled every little detail to ensure a smooth transaction.  I was impressed with how well she knows the business and how she stays on top of everything. The best compliment I could give was to refer her to my friend…who now has Andrea as her agent! Thanks Andrea for everything!

Christie Lovell

Thank you, Andrea! 

You sold my home in 8 days! More amazing than that, we closed in less than 30 days!! That is truly incredible- especially in this tough real estate market. I know it was your 20+ years of real estate experience, thorough market research and your attention to all the details and deadlines that made it possible for my house to close so quickly. In addition, you were available at all hours to answer my questions, provide critical updates and facilitate communications with my buyer’s agent. Your expert negotiation skills and professionalism were invaluable during our challenging appraisal process. I believe that had I chosen another realtor, this process would not have happened so quickly. Thank you again and best of luck to you. 

Lynda Guarnieri, Marilyn Lair Team

Dear Andrea,

Our team was very pleased to work with you on the contract for our listing. It's so much nicer to work with an experienced professional who we know will do their part in getting what is needed to get a home to closing on time, and make it a smooth process along the way. We wish you continued success with your business in the future, and would love to work another transaction with you should we have the opportunity to bring a buyer & seller together again.

 

Jason McDonnell

 

Andrea's knowledge and experience was a tremendous asset during my home search and subsequent purchase. She has a very good understanding of the market and found what I was looking for. The whole process has gone extremely smooth and I attribute the majority of that to Andrea and her attention to detail and keeping me informed on what the next steps were. I would recommend her to any of my friends and family looking to purchase a house. She's awesome!!!

Cori and Jimmy Hayley

My husband and I consider ourselves very lucky to have found Andrea to help us buy our first house. She helped us from the beginning, before we even really knew what we wanted. She quickly returned all of our phone calls, and answered every question we had. Andrea has been invaluable to this very stressful process, helping us every step of the way, and I would recommend her to anyone I know.

Amanda Kennedy

After my divorce, I never thought I'd be able to own a home again.... until I met Andrea. She was helping my brother purchase a home and I tagged along one day for a couple of viewings. I think she answered more questions for me that day than for my brother.

I was very uneasy and scared about going through the whole buying process alone and being able to make the right decisions. I had no idea what I was looking for really, I just kind of wanted to see what was out there and see what my options were. It didn't take Andrea long to zone in on my true priorities and preferences even though I changed my mind and flip flopped quite a bit. I actually think she knew what I was looking for long before I did, but allowed me to figure it out myself with gentle guidance, instead of pushing me into believing one way or another.

I feel like we looked at a thousand houses before finding the right one, yet she never got frustrated with me. She was always there to answer my constant barrage of questions and concerns immediately, no matter how ridiculous or redundant. She hand held me through the entire process, step by step and always made sure I knew what to expect next. She truly helped me feel at ease with my decisions by empowering me with the knowledge I needed. Her patience, knowledge, flexibility, and genuinity really stand alone.

She doesn't make you feel like "just another client",  she makes you feel like a friend. I highly recommend Andrea to anyone even considering purchasing or selling a home. I couldn't have done it without her.  

Vanessa Medlock

From the day that I first talked with Andrea about selling my house to the day of its closure, Andrea exhibited a high level of professionalism and competency. Prior to listing the house, she provided market trend analysis for both the Plano area as well as specific neighborhood information. This was invaluable in setting my listing price. Her house staging suggestions and the professional interior photos served to generate significant interest in the house. 

I was fortunate to have gotten multiple offers and Andrea was great in helping me navigate through the offers. As my closing date neared, I had a death in my family. Andrea stepped in as a friend and an advocate to ensure that I was not encumbered with closing issues during that difficult time. I am confident that you may be able to find another realtor who is as competent as Andrea, but I firmly believe that you will not find another realtor that couples this high level of professionalism and competency with a genuine concern and care for your best interest.

Pat and Joyce Lancaster

 Andrea,

You very much, deserve a glowing testimonial, for we couldn't have been happier. If I had to change one thing about our experience with you, I wouldn't find anything to change. You stayed right on top of everything and did not hesitate on any of my text or calls. I never felt I was intruding when I needed to talk with you. It was hard to keep it on a professional level, because you are such a warm, calm, confident and likable person. I read you the moment I opened my door and instantly liked you, realtor or not! 

No longer your client, but your friend, Jo

Dana Gurley

Andrea was such a great asset in the selling of my Mother’s home. She went above and beyond to stage the house (even bringing in some of her own things to make it look much more modern) and even helped us move furniture to highlight areas in the home.

Andrea held open houses to increase foot traffic, sacrificing several of her weekends. She is professional, kind, and assertive (which is absolutely what you need in this market).

The pictures she took of the house to put on the website played a huge role in selling the house, the buyers said those are what grabbed their attention on the website. They gave her pictures credit for getting them in the door!

Andrea was a pleasure to work with the entire time the house was on the market – she was responsive, empathetic (it was a stressful time) and did everything I could have asked for and more – you can’t go wrong listing with her!

Megan and Matt Laban

 We were first time home buyers with no idea of what to expect during the home buying process. Andrea was patient and gave us plenty of guidance along the way, no pressure at all. She was accessible and attentive to details. We will definitely be recommending her to friends and family, as she truly has her clients best interests at heart. 

Sherri Gruber

I was very pleased to have the opportunity to work with Andrea to sell my home. She provided me with outstanding advice about how to prepare my home for sale. During my initial meeting with her, she shared her customized marketing plan that included sound advice on staging my home, market analysis for my neighborhood, and walked me the complete process of selling a home. Andrea has a great understanding of contract details, negotiation etiquette and documentation.

My home was under contract in six days after listing and closed in 28 days. Andrea was the outstanding professional I was looking for and having her work with me made the contract negotiation a wonderful success!

Mark and Val Marsteller

It was a privilege to work with Andrea! We had a unique piece of property to sell and looked online for a realtor in our area... After a few interviews we decided we definitely wanted to work with her and she made it a great experience.

Andrea was extremely professional, knowledgeable and friendly. She made sure we were kept informed of anything and everything that pertained to us and was available whenever we called. She kept us in the driver’s seat and her advice was very sound throughout the entire process. We're very happy we chose her and we highly recommend her!